Codex user reports support explanation and compensation after allowance correction
In an October 21 KST update, Severe_Macaron_7405 says OpenAI Support acknowledged that an old Pro 200 weekly allowance had remained after a move to a cheaper plan. According to the update, correcting that entitlement applied accumulated weekly usage against the lower limit without advance warning. The author reports an apology and 12,500 credits, described as $500 in value, expiring January 20, 2027. Actual credit posting has not been independently verified.
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In the repliesIn the earlier discussion, niccolo_21 described moving from Pro to Plus, initially generous usage and then faster depletion. Their entitlement-bug suggestion was speculation; the new support explanation is reported by the original author for a different account.
The reported compensation is separate from the weekly allowance, which follows the current plan. Earlier readings showed a 57-point counter change over 10.131 seconds within one conversation and 7.636 seconds across conversations; they do not timestamp when all underlying usage occurred.
Original posted October 17; author update labeled October 21 KST read October 21 alongside GitHub issue comment 6297631640. Support statements are relayed by the author, not independently authenticated account records.